Terms & Conditions

Last updated: 29 October 2025

1. Introduction

1. Welcome to Omni Health & Wellness. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions.
2. If you do not agree with these Terms, please refrain from using our website or booking our services.
3. These Terms apply to all users of our services, whether bookings are made in person, online, or via telephone.

2. Services

1. Omni Health & Wellness provides consultations (online or in person), TMJ Therapy (including acupuncture), Occlusal Appliance Therapy, and related wellbeing services.

Omni Health & Wellness is not a clinic. All in-person treatments are carried out by independently registered professionals at a clinic location from which they are practising. Clinic locations may vary during the course of your treatment.

If you require an in-person appointment with an Omni Health & Wellness practitioner, you must book an appointment at one of the clinic locations where that practitioner is currently providing services. In-person services cannot be provided outside these authorised clinical settings.

2. All information and guidance provided on our website or within the Wellness Hub is for general wellness and educational purposes only and should not replace professional medical advice.

3. Health and Medical Disclaimer

1. Our practitioners are qualified in their respective disciplines; however, our services are not a substitute for medical diagnosis or treatment provided by a registered medical practitioner.
2. You should always seek advice from your GP or healthcare provider regarding any medical condition or symptoms.
3. You are responsible for disclosing any relevant medical history, conditions, medications, allergies, and the results of any scans, imaging, or specialist medical/TMJ reports prior to commencing any treatment or therapy with us.
4. Results may vary between individuals. Omni Health & Wellness does not guarantee specific outcomes or results.

4. Booking and Payment

1. Bookings can be made online or in person.
2. Appointments are confirmed once full payment or a required deposit has been received and confirmation has been issued via email.
3. All prices are displayed in pounds sterling (£) and include VAT where applicable.
4. Online payments are processed securely through our authorised payment provider, Take Payments.

5. Cancellations and Rescheduling

1. You may cancel or reschedule your appointment by providing at least 24 hours’ notice before the scheduled time.
2. Cancellations or rescheduling requests made with less than 24 hours’ notice, or failure to attend without notice, may result in the full fee being charged.
3. For more detailed information, please refer to our Refund and Cancellation Policy.

6. Cooling-Off Period (Distance Contracts)

1. If you book an appointment or service online or over the phone (a “distance contract”), you are entitled to a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
2. If you request your session to begin during this 14-day period, you must provide explicit consent.
3. If you later cancel, you may be charged a proportionate amount for the service provided up to the time of cancellation.
4. Once a service has been fully performed with your consent, your right to cancel under the cooling-off period no longer applies.

7. Refunds

1. Refunds will be processed in accordance with our Refund and Cancellation Policy, which outlines the conditions under which refunds are issued.
2. All refunds will be returned to the original payment method within 14 days of approval.

8. Intellectual Property

1. All content on this website, including text, graphics, logos, and images, is owned by or licensed to Omni Health & Wellness.
2. You may not reproduce, distribute, or adapt any part of the site without prior written consent.

9. Limitation of Liability

1. While we strive to ensure all information is accurate and up to date, we make no representations or warranties regarding completeness or suitability for your personal circumstances.
2. To the fullest extent permitted by law, Omni Health & Wellness shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or services.
3. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Force Majeure

1. We are not liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including illness, technical disruptions, or natural events.

11. Modifications to Terms

1. We may update or modify these Terms and Conditions from time to time. Changes take effect immediately upon posting on this website, and your continued use of our services constitutes acceptance of the updated Terms.

12. Governing Law

1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

If you have any questions regarding these Terms and Conditions, please contact us at:
info@omnihealthandwellness.co.uk

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

14. Complaints Policy

1. Omni Health & Wellness is committed to providing a high-quality service. If you are dissatisfied with any aspect of our services, you have the right to make a complaint.
2. Complaints must be submitted in writing to info@omnihealthandwellness.co.uk and should include your name, contact details, the date of the incident, and a clear description of the matter.
3. We will acknowledge receipt of your complaint within 5 working days and will undertake a fair and thorough investigation.
4. A formal response will be provided within 20 working days of acknowledgement. If additional time is required due to the complexity of the matter, we will notify you of the revised timescale.
5. If your complaint relates to a registered practitioner providing treatment at an external clinic, part or all of the investigation may be referred to that practitioner or the appropriate regulatory body.
6. If you remain dissatisfied, you may escalate your complaint to the relevant professional regulator (e.g., General Dental Council, General Osteopathic Council, or another applicable authority).
7. Making a complaint will not affect your statutory rights under the laws of England and Wales.