Privacy Policy
Effective Date: 29th October 2025
Omni Health & Wellness (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website, book services, or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
1. Information We Collect
We may collect and process the following types of personal data:
a) Personal Information:
- Name, email address, telephone number, postal address
- Health information voluntarily provided during consultations or via forms
- Payment information provided when booking services (processed securely via our payment provider)
b) Usage Data:
- IP address, browser type, operating system, pages viewed, timestamps
- Analytics and website performance data
c) Cookies and Tracking Technologies:
- We use cookies and similar technologies to improve your browsing experience, analyse site usage, and personalise content.
- You can manage or disable cookies via your browser settings; however, some functionality may be affected.
2. How We Use Your Information
We process your personal data for the following purposes:
- To provide, operate, and maintain our services and website
- To respond to enquiries, schedule appointments, and manage bookings
- To send updates, health tips, and promotional content if you have provided consent
- To comply with legal obligations or regulatory requirements
- To improve website functionality and user experience
3. Lawful Basis for Processing
Under UK GDPR, we process personal data based on one or more of the following legal grounds:
- Contractual necessity: to provide services you have requested
- Consent: where you have explicitly opted in to receive communications
- Legal obligation: to comply with statutory or regulatory requirements
- Legitimate interests: to improve our services, manage our website, or prevent fraud
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:
- Service providers: third parties who assist us in providing our services, processing payments, or operating our website
- Legal or regulatory requirements: where required by law or to protect our rights
We ensure that all third parties adhere to strict data protection standards.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once data is no longer required, it will be securely deleted or anonymised.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
7. Your Rights
Under UK GDPR, you have the following rights:
- Access: request a copy of the personal data we hold about you
- Correction: have inaccurate or incomplete data corrected
- Erasure: request deletion of your personal data (subject to legal obligations)
- Restriction: request limitations on processing
- Portability: receive your data in a structured, commonly used format
- Objection: object to the processing of your data, including marketing communications
- Withdraw consent: if processing is based on consent, you can withdraw at any time
To exercise your rights, contact us at: info@omnihealthandwellness.co.uk. We will respond within one month, in accordance with UK GDPR.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.
9. Cookies
We use cookies to:
- Enhance website functionality
- Analyse website performance
- Provide personalised content and marketing
You can manage cookie preferences via your browser settings. Please note that disabling cookies may affect website performance.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Omni Health & Wellness
info@omnihealthandwellness.co.uk
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed unlawfully.
